Shipping Policy

Shipping Information

At Baby By Heaven, we're committed to delivering your premium baby and toddler play equipment safely and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or bank holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Times

United Kingdom

  • FREE Standard Shipping on orders £50 and over
  • £5.99 Standard Shipping on orders under £50
  • Estimated Delivery: 2-8 business days

European Union

  • £14.99 Flat Rate Shipping to all EU countries
  • Estimated Delivery: 2-8 business days
  • Countries covered: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden

International Shipping

  • £23.99 Flat Rate Shipping to select international destinations
  • Estimated Delivery: 2-8 business days
  • Countries covered: United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, and Singapore

Rest of World

  • FREE Shipping available to other international destinations
  • Estimated Delivery: 2-8 business days

Order Tracking

All orders include tracking information. Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order at any time using the Shop App for real-time updates on your delivery status.

Shipping Carriers

We work with trusted fulfillment partners and carriers worldwide to ensure your order is handled with care and delivered promptly. Depending on your location and the supplier warehouse, your order may be shipped via one of the following carriers:

US/EU Shipments

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • DHL
  • FedEx

UK/EU Shipments

  • Royal Mail
  • ParcelForce

Asian Shipments

  • Cainiao
  • YunExpress
  • ePacket
  • SF Express
  • China Post

Other Regions

  • Local postal services (depending on supplier warehouse location)

Your tracking information will specify the carrier assigned to your shipment.

Customs & Import Duties

For international orders, please note that customs duties, taxes, and fees may apply and are the responsibility of the recipient. These charges are determined by your local customs office and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Lost, Damaged, or Delayed Shipments

If your order is lost, damaged in transit, or significantly delayed, please contact us immediately. We will work with you to resolve the issue as quickly as possible, which may include reshipping your order or issuing a refund.

Incorrect Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us as soon as possible before your order is dispatched.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to get in touch. We're here to help!

Last updated: February 2026